FAQ
Welcome to the D'orEvelynn FAQ page. Below you'll find answers to some of our most frequently asked questions. If you still need help, feel free to contact our customer service team and we'll be happy to assist you.
How long will my order take to arrive?
Here's an estimated breakdown of our delivery times:
- Handling Time: 1 to 2 business days
- Transit Time: 6 to 8 business days
- Estimated Delivery Time: 7 to 10 business days
For complete delivery information, please see our Shipping Policy.
Do you offer free shipping?
Yes. All orders within the United Kingdom are shipped completely free of charge. There is no minimum spend and no discount code is required.
You can find further information in our Shipping Policy.
Where are you based?
D'orEvelynn is a UK based online business. We carefully select our products with a focus on quality, style and providing our customers with a reliable shopping experience.
We currently ship throughout the United Kingdom.
What happens if I receive a faulty or defective product?
We're sorry if there is an issue with your order.
Please contact us within 30 days of receiving your order and provide details of the problem along with clear photographs where applicable. Our team will review the issue and help arrange the appropriate solution.
Please see our Refund Policy for full details.
Can I cancel my order after placing it?
Yes. You have a 24 hour cancellation window after placing your order.
Please check our Refund Policy and contact our customer service team as soon as possible if you would like to cancel. After this period, your order may already have entered processing or fulfilment and we may no longer be able to cancel it.
What's your return policy?
You have 30 days from the date your order is delivered to request an eligible return.
Items should be unused, in their original condition and returned with their original packaging, tags and accessories.
Please see our Refund Policy for complete return information.
How long does a refund take?
Once your return has arrived and has been inspected, we will process your refund if the return meets the conditions of our policy.
Once processed, please allow up to 7 business days for the funds to appear in your account. The exact timeframe can vary depending on your bank or payment provider.
You can find more information in our Refund Policy.
Do you offer any guarantees?
Every eligible purchase is covered by our 30 day return policy.
If there is an issue with your order, please contact our customer service team and we will review the matter in accordance with our Refund Policy.
How do I get in touch with you?
You can contact us through our Contact Us page or email us directly at info@dorevelynn.com.
We aim to respond to all enquiries as quickly as possible.
Do you ship internationally?
At the moment, we currently ship within the United Kingdom only.
We may expand our delivery locations in the future.
Do you have a physical shop?
D'orEvelynn operates as an online store only.
This allows us to offer our customers a wider selection of products while keeping the shopping experience convenient and accessible.
Can I place a bulk order?
Yes. If you're interested in placing a larger order, please contact our customer service team with the products and quantities you're interested in.
We'll let you know what options are available.
How do exchanges work?
If you'd like to exchange an eligible item for another available size, colour or product, please contact our customer service team.
We'll provide you with the appropriate instructions based on your order.
Please see our Refund Policy for further information.
How do I track my order?
Once your order has been dispatched, we'll send you an email containing your tracking information.
You can use your tracking number to follow the progress of your delivery through our Order Tracking Page.
Fraud Prevention
To help protect our customers and our business, D'orEvelynn reserves the right to cancel, hold or review orders that appear suspicious or show signs of potentially unauthorised activity.
For certain higher value or flagged orders, we may request additional information to verify the order before it is processed.
If you have any questions regarding an order that has been held for verification, please contact us at info@dorevelynn.com and our team will assist you.
