Refund policy
Last Updated: 15/08/2026
At D'orEvelynn, we want you to feel confident when shopping with us. If something isn't quite right with your order, our returns process is here to help.
Order Cancellations
Changed your mind after placing an order? Please contact us at info@dorevelynn.com within 24 hours of placing your order and include your order number so our team can assist you.
After this period, your order may already have entered processing or fulfilment, meaning we may no longer be able to cancel it. If the order has already been dispatched, you can request a return once it has been delivered by following the process below.
Return Policy Overview
Here's a quick overview of our returns policy:
- Return Window: 30 days from the date your order is delivered
- Condition: Items must be unused, in their original condition and returned with all original packaging, tags and accessories
- Return Support: Our customer service team will provide you with the necessary return instructions
- Restocking Fee: We do not charge a restocking fee
30-Day Returns
You have 30 days from the date your order is delivered to request a return if the item isn't suitable for you.
To be eligible for a return, your item must be:
- Unused
- In its original condition
- Returned with all original packaging, tags and accessories
There is no restocking fee for eligible returns.
Return Costs
Defective or Incorrect Products
If there is a genuine issue with your order, you will not be responsible for the return costs. This applies when the product:
- Is different from the item you ordered
- Arrived damaged during delivery
- Is faulty or defective
Please contact us as soon as possible and provide clear photographs or other relevant evidence so our team can review the issue.
Customer Remorse (Change of Mind)
We understand that sometimes an item may simply not be right for you. Where there is no defect or error with the product, the customer is responsible for the cost of returning the item. This includes situations where:
- You ordered the wrong item or size
- The item does not fit as expected
- You no longer want the item
- You have simply changed your mind
Original shipping charges, where applicable, are not refundable in these circumstances.
How to Return an Item
- Contact Us: Email info@dorevelynn.com with your order number and the reason you would like to return your item.
- Prepare Your Item: Place the item securely in its original packaging and include all original tags, accessories and documents supplied with your order.
- Send It Back: Our customer service team will provide you with the appropriate return instructions and return address. Please do not send an item back before receiving these instructions.
We strongly recommend using a tracked shipping service when returning an item, as you remain responsible for the parcel until it reaches the return address provided by our team.
Refund Process
- Inspection: Once your returned item has been received, it will be inspected to confirm that it meets the conditions of our return policy.
- Refund Timing: If your return is approved, your refund will be issued to your original payment method. Please allow up to 7 business days for the funds to appear in your account, depending on your bank or payment provider.
Exchanges
If you would prefer to exchange your item for another size, colour or available product, please contact us at info@dorevelynn.com. Our customer service team will let you know what options are available.
Order Not Delivered
If your order has not arrived within the expected delivery timeframe, please contact us at info@dorevelynn.com with your order number.
We will investigate the delivery with the relevant carrier. If the parcel is confirmed as lost in transit, we will arrange either a replacement or a full refund at no additional cost to you.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety or other applicable reasons. Where this applies, the product will be clearly identified as non-returnable before purchase.
Changes to This Policy
We may update this Refund Policy from time to time. When changes are made, the Last Updated date at the top of this page will be revised.
We recommend reviewing this policy occasionally to stay informed of any changes. By continuing to shop with D'orEvelynn following an update, you acknowledge the revised policy.
Questions?
If you have any questions about a return, refund or exchange, please visit our FAQs page contact our customer service team and we'll be happy to assist you.
Contact Information
Store Address:
48 Queen Margaret's Road, Coventry CV4 8FW, United Kingdom
Store Email: info@dorevelynn.com
Store Phone: +442078714067
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (GMT)
We do our best to reply to your e-mail within 1-2 business days.